The sale of products in our Online Shop is based on the Terms and Conditions that every Customer should read before placing an order. Placing an order implies acceptance of these Terms and Conditions.
The Shop reserves the right to change these Terms and Conditions in their entirety, or any part of it, at any time without prior notice. The Client is not bound by the terms and conditions clauses that have been modified after the order has been placed. By purchasing products in our Shop, the Client accepts these Terms and Conditions. By accepting the Terms and Conditions, the Client agrees to receive promotional materials sent to inform about special offers, new products, etc.
TERMS AND CONDITIONS OF THE ONLINE SHOP
People who are 18 years old and with full legal capacity may be Customers of our Shop.
1. Our Shop sells products online. We offer 24/7 service, 365 days a year. Therefore, orders can be made 24/7.
2. We only sell new products without physical or legal defects.
3. All the products available in our Shop are physically in stock in our warehouse and their status is updated every day. However, information on product availability may vary without notice.
PRICES
4. All prices are expressed in pesos of the United Mexican States (Mexican Peso) and dollars of the United States of America (US Dollar). The gross price that contains the type of tax applied is indicated with a complete description on the goods. The price of each product is determined when ordering, is binding and will not change until payment is made.
5. The shop reserves the right to modify the prices of products available in the shop, the introduction of new products, make and withdraw special offers on the Store's website or make changes to the website.
6. For products that have a special price, or products that are for sale, orders will be executed in the order in which the orders were confirmed in our electronic sales control panel. The number of items that have a special price or are on sale is limited. Special prices are valid only for a specific period of time. The Customer may not claim a refund, which is the difference between the special price and the normal price, if the order was placed after the available period at a special price.
ORDERS
7. Orders are made by filling out the order form on our website correctly.
8. Orders can only be made by registered people who have an account in our Shop, or those who provide all the information necessary to carry out the transaction.
9. Every order placed by the Customer is confirmed - we will send an email informing the Customer that we have received the order.
10. The Shop reserves the right to verify the order. If there is no contact with the buyer or the order cannot be confirmed, the Shop reserves the right to suspend the order.
DELIVERY
11. The Shop executes the orders within the first 48 hours after placing the order or making the payment. If there is any problem executing the order, the Clients will be immediately informed of it. By order execution we mean to send the merchandise to the Client.
12. Deliveries within Mexico are made by a courier company, outside Mexico, by a courier and mail service.
13. The Shop is not responsible for damage or loss of the goods generated by the courier company. In the event that the courier service is selected by the buyer, the Shop has no responsibility.
14. The Shop is not responsible for shipments that have not been delivered by the courier service due to the responsibility of the Clients (no contact, no one at home, incorrect delivery address) or failure of the courier service. In addition, the Shop is not responsible for the arrest of packages by the control of the authorities (for example, customs). The courier service makes several attempts to deliver the shipment. If it is not delivered for any of the above reasons, the shipment is considered delivered. Shipping cost for overseas orders varies and is reported when ordering.
RETURNS AND CLAIMS
15. The Shop studies requests and complaints and provides product information orally, in writing, by email, or via electronic forms.
16. In the process of filing complaints or inquiries, the Client must use his order number or provide the necessary information for identification.
17. The Shop will respond to the claim within 14 business days from the moment of receipt of all the necessary information (point 16). Answers can be provided in the same way the request or claim was made.
18. The refund is only possible if all the requirements established in these Terms and Conditions have been met.
19. The Client is obliged to resend the container with the product, the document confirming the fact of having bought it (receipt or invoice) and the return form completed in 90 days from the moment of making the purchase.
20. Claims and returns are accepted by phone number +52 and in writing to the following address:
Fructuoso Zalapa
Mexico
21. The refund amount is the price of the product minus the cost of delivery and operating costs, such as the cost of preparing the goods for shipment.
22. After the claim / return has been accepted, the money is returned to the account whose details were provided in the return form within 14 days.
END OF THE CONTRACT
23. The Shop must notify the Customer that he has the right to terminate the contract within 14 days from the date of delivery. Shipping date prevails.
24. The returned goods must be returned together with a declaration of withdrawal from the contract to the address indicated in point number 20 of these Terms and Conditions. The Client is obliged to send the packaging with the product intact.
25. In the event of termination of the contract, the Shop makes a refund of the goods purchased and the shipping costs incurred by the Customer for 14 business days, in accordance with the principles of these Terms and Conditions mentioned in the returns and payments in excess section.
26. We do not send money by mail or courier.
PAYMENT METHODS
27. The Shop offers two forms of payment:
- Bank transfer - payment is made after placing the order. The Client can make a transfer through the Internet, in a bank or in a post office. The account number will be sent by email or through our Shop, along with information on order acceptance. The order will be executed after we receive the payment.
- Payment by bank card - we accept card payments. The charge is made to the Customer's card when the Shop starts executing the order after its acceptance. The information about the acceptance of the order will be sent to the Client by email.
REFUNDS AND EXCESS PAYMENTS
28. In the event that the circumstances cause the Shop to be obliged to refund the money paid by the Client in the account of the Shop, this refund is made within a maximum period of 14 business days.
29. If the Customer made the payment by credit card or electronic transfer, the refund payment is made to the credit card number or bank account from which the payment was made. In case of ordinary bank transfer, cash on delivery, or when for reasons beyond the responsibility of the Shop, the identification of the bank account number from which the payment was made is not possible, the refund will be made in the Customer's account at the Shop (overpayment). The overpayment from the Client's account will be transferred to the Client's bank account only when he / she orders it. The order is made to the Shop through the contact form or in writing to the address of the Shop.
30. The Shop reserves the right to verify the identity of the Customer requesting the return. The Shop is not responsible for the error or delay in making the refund if the Client, despite having sent the request by email, does not indicate the account number where he wants the payment to be made, or if he does not provide the necessary data so that the Shop can make the payment. The Shop is not responsible for non-compliance or delay in the return in different situations when the Client has given erroneous personal information (name, address) or an erroneous account number.
QUESTIONS
We offer help and support to all our Clients. If you have any questions, comments, advice, please write to us. You will find our address in the confirmation email that is sent after placing the order.