FructuosoZalapa.com, hereinafter "the shop", undertakes to guarantee the confidentiality and privacy of the personal information obtained through its online services. We suggest reading the regulations described below to understand the treatment of personal information when using the FructuosoZalapa.com site. These confidentiality rules may have changes in the future. It is recommended to review them periodically.
1. TYPE OF PERSONAL INFORMATION OBTAINED
In the shop we obtain information in different ways from various areas of the website. Such information is subject to confidentiality and privacy rules that the user voluntarily enters the website. The creation of the personal profile, the registration in the promotional mail service, the registration in loyalty programs, the use of profiles in social networks to obtain promotions, the sending of gifts to homes, as well as the information requested to participate in contests, raffles and online surveys that take place occasionally. For each of these programs, the information requested is different and is stored in separate databases.
My account. Among the information requested from the user is: name, surname, name of the company where he works, physical address, email address, telephone number, mobile phone number, birthday, special personal dates, interests, among others. When requesting our services, it will be completely mandatory to provide all this required information. The shop can contact its users at any time to confirm customer information, shipping information, etc., by any of the following means: telephone, mobile phone or email. It will be at the shop's discretion to contact the customer to send their orders or complete a transaction.
Promotional shipments. The information that customers provide to the shop may include: name, surname, email address, address, country, telephone number, mobile phone, interests, important personal dates, preferences, habits, among others. The user can modify this information at any time and it will be used to adapt the promotions and notices sent by email to the user.
Sending gifts to third parties. The information that customers provide about recipients includes: first name, last name, email address, telephone, mobile phone, physical address, age, country, gender, and postal code. This information will be used to successfully send the gift requested by the customer. Sharing this information with users who do not own the shop's personal accounts is strictly prohibited.
Contests, raffles and online surveys. The type of information requested by any of these means may vary, but may include personal data such as: full name, telephone, mobile phone, email address, interests, opinions of the service, date of birth, among other data. The information will be for the exclusive use of the company and simply by participating, they will automatically agree to include their email in the list of promotional emails from which they can voluntarily unsubscribe at any time.
All the information obtained by the shop will be protected on a 100% secure server that resides through a firewall designed to block access from outside the company. Unfortunately, no Internet transmission can guarantee 100% security. The shop will endeavor to save and protect this information to the maximum through our security systems.
2. USE OF PERSONAL INFORMATION
The shop uses the information provided during the creation of a new account, surveys, dynamics and program subscriptions to carry out internal studies on demographic data, interests and user behavior. The objective will be to offer useful information and promotions so that users improve the experience of using the site.
Promotional shipments. The information obtained is for the exclusive use of the shop. Advertising through the promotional email system is done through notices that are sent to the customer at the email address provided when making an account if the customer indicated they want to be on the promotional email list. The customer can modify or cancel the subscription to the promotional mail system at any time.
Promotional Mail Sending Frequency: The users registered to the newsletter can receive a maximum of 5 weekly emails. The newsletters will include product-related information, birthday messages, special occasions, events, promotional dynamics, emails on special dates, and others involving product information and promotions.
Cancellation of Subscription to Promotional Posts: Users who wish to stop receiving promotional bulletins or modify the frequency of delivery may do so by clicking Cancel Subscription in the footer of any email sent by FructuosoZalapa.com.
3. COOKIES AND THEIR USE
Cookies are pieces of information that are sent by the website to the user's browser. Cookies are stored on the client's hard drive and are used to determine their preferences when connecting to the services of the Fructuoso Zalapa site to track certain behaviors or activities carried out within the FructuosoZalapa.com website.
It is necessary to have cookies enabled in some sections of our site in order to perform some functions to work.
Cookies will allow:
1. Recognize the client when entering the website and offer a personalized experience.
2. Know the personal configuration of the site specified by the client.
3. Calculate the size of the audience and measure parameters such as traffic, frequency of use and most visited sections of the site, thus reflecting their habits and preferences. This information allows users to display higher quality content, headlines and promotions.
4. Activity tracking to detect if the user has filled out survey information and avoid displaying it again, among others.
HOW TO BLOCK OR DELETE COOKIES?
By blocking cookies, you can continue to use our websites, but it will have a negative effect on the usability of this website.
HOW CAN I MANAGE COOKIES?
You can manage cookies through the parameters corresponding to the browser settings. Browser settings may vary by developer and version.
Most browsers indicate how to configure your browser to not accept cookies, to notify you each time you receive a new cookie, as well as to disable them completely. To control what use you want your information to be made, you can configure the browser of your terminal in the way that you consider most convenient for you.
Next, we indicate the following links, where you can find more information about cookie settings in different browsers:
Chrome for Android
Safari for IOS
Windows 10: Microsoft Edge
The User can withdraw the previously granted consent at any time. However, it is noted that the non-acceptance of the installation of cookies, or the withdrawal of the consent given, could affect certain functionalities. For more information, see the details of the cookies we use.
4. CONFIDENTIALITY OF INFORMATION
The information requested to the user by FructuosoZalapa.com will be for the exclusive use of the company and will not be shared under any circumstances, unless otherwise specified.
The shop does not share confidential information with third parties, unless it has express authorization from users or when it has been required by a court order to comply with procedural provisions.
The shop does not sell or rent user information. If the user's personal data should be shared with commercial partners or sponsors, the user will be notified before they are registered or transferred. The user can choose if they do not want to share their data with third parties in this situation.
The shop will be able to disseminate statistics together with users. Example: Percentage of male users vs. female users. To describe the service and for lawful purposes in those cases set forth by law.
The shop may disseminate account information in special cases when we think that providing this information may serve to identify, locate or take legal action against people who may infringe the terms of service of the site or cause damage or interference with the rights of the shop. or its properties; of other users of the FructuosoZalapa.com site or of any other person who could be harmed by said activities. The shop may disseminate and access account information when it is acting in good faith, we believe it is necessary for legal, administrative or other reasons and we consider it necessary to maintain, provide and develop our products or services.
The shop does not assume the obligation to keep confidential any other information that the user provides including that information that the user provides through newsletters, online talks, as well as information obtained through cookies that are described in subsection 3, the above in terms of the provisions of article 109 of the Federal Law on Copyright and section I of article 76 bis of the Federal Law on Consumer Protection.
5. MODIFICATION OR UPDATING OF THE INFORMATION
The personal data provided by the user will be part of a file that will contain your profile. The user can modify their profile at any time by entering their account.
The shop advises the user to update their data each time they undergo an update to provide a more personalized service.
6. PROTECTION OF PERSONAL INFORMATION
The information provided by the user is secured by a personal login information that only the user will be able to access and of which only he has knowledge.
The shop will not request the user's password by any means. The user is solely responsible for keeping his password secret. The shop recommends logout your account and close the browser window when your activity ends, especially if you share a computer with someone or you are in a public place / Internet café.
7. CONFIDENTIALITY OF MINORS
The shop will collect as little information as possible from minors to provide its services.
The shop does not request personally identifiable information from minors. Minors should always ask their parents for permission before sending personal information to another user who is online.
8. ACCEPTANCE OF TERMS
This confidentiality / privacy statement is subject to the terms and conditions of the shop, which constitutes a legal agreement between the shop and the user. If the user uses the services of the shop (such as visiting and browsing the portal) it means that he has read, understood and agreed to the terms set out above. If you do not agree with them, the user must not provide any personal information or use the services of the shop.
9. MINIMUM PRINCIPLES OF OUR PRIVACY / CONFIDENTIALITY POLICY
The principles that govern their privacy and confidentiality policies for the information provided by users of their online electronic services are briefly outlined below:
The shop uses customer information only for the purposes mentioned above and will be for the exclusive use of the company.
The shop strives to ensure the quality of the information collected about our users of online services, particularly when they have been obtained through an information or service provider.
The shop focuses its efforts to offer the most modern and updated technology in order to offer its customers / users the greatest possible security in the handling and transfer of the information that is required in the various processes requiring more data.
The shop will avoid the disclosure of customer / user information, doing so only with respect to those data that are expressly authorized to do so.
At all times the shop is attentive to the concerns expressed by customers and users regarding the handling of the information they provide for the various online processes.
The shop ensures that these principles of privacy / confidentiality extend to the set of business relationships within our business.
The shop shares responsibility for the care of information with its employees, making them part of the guidelines set forth in this document.
10. CUSTOMER SERVICE CONTACT INFORMATION